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Help Opening PDF Files


Information to Assist You if You Are Experiencing Problems Opening PDF Files


Some users have experienced problems when opening PDF files. This can be due to a number of reasons.

Typical problems include the browser window freezing, or the PDF file opening as a blank page. This is usually due to the integration of your browser and Adobe Reader. Large PDF file sizes can also cause problems.

The following is information to assist you if you are experiencing PDF problems:

Check your software

Check the version number of Adobe Reader on your computer. If the version number is lower than Version 4, an upgrade to the latest version of Adobe Reader is highly recommended and available free of charge from Adobe's Web site.

To check the version number of Adobe Reader,
1. Open Adobe Reader
2. Select Help > About
3. The version number of Adobe Reader will be displayed

Check the version number of your browser. If the version number of your browser (Internet Explorer or Netscape) is lower than Version 4, an upgrade to the latest browser version is highly recommended.

To check the version number of your browser:
1. Open your browser
2. Select Help > About
3. The version number of your browser will be displayed

Save the PDF file to your hard drive for later viewing

1. Click the link with the RIGHT mouse button
2. Choose "Save Target As..." (Internet Explorer) OR "Save Link As..." (Netscape)
3. Select the folder to which you would like to save the PDF

Disabling browser integration by running Adobe Reader in a separate window from the browser (Internet Explorer)

1. Open Adobe Reader
2. Go to Edit > Preferences > Internet
3. In the Options section, uncheck the Display in Web browser box
4. Click OK then exit from Adobe/Adobe Reader
5. Restart Internet Explorer

Change Web browser security level (Internet Explorer)

1. Within your browser menu options, Select Tools > Internet Options
2. Select the Security tab
3. Select a lower Security level than currently selected

 

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